04,01,2026 8 views
What is the upper limit of the value of an injection molding machine? Stable locking force, precise injection accuracy, and reliable operation for twenty years are just basic requirements in Donghua Machinery's view.
On April 20-25, 2026, CHINAPLAS 2026 and Wuxi Factory Open Day, Donghua Machinery will officially exhibitISee4.0 intelligent management cloud platform and Donghua AI customer service system are standard across the entire series.
This time, we have deeply integrated the underlying IoT data with cutting-edge AI interaction technology. The change brought about is very intuitive: breaking down the barriers between software and hardware and truly serving production with data is the latest answer we have submitted.
1、 Stable as a cornerstone
The four core functions of iSee4.0
Since Donghua announced in 2025 that all products will be natively equipped with iSee4.0, this platform has been upgraded from an optional configuration to a standard configuration, becoming the data center for device lifecycle management. The four core functions directly correspond to the daily pain points of manufacturing enterprises;
iSee4.0
Equipment monitoring: Real time collection of over 300 operating parameters, combined with SPCAnalyzing curves and tracking OEE, managers can keep track of equipment dynamics at any time through multiple terminals such as PC and WeChat mini programs, and the production process is no longer a closed black box.
AI warning: Based on machine learning algorithms, the accuracy of fault prediction exceeds 95%. The system can issue warnings and push handling suggestions before an exception occurs, significantly reducing unplanned downtime.
Energy consumption management: Dynamic optimization of energy efficiency configuration, single machine power saving up to 15%. Automatic ranking of electricity consumption data, making high energy consuming equipment clear at a glance, providing substantial support for green manufacturing.
Maintenance management: Automatically generate maintenance tasks based on equipment usage history, reduce labor costs by 30%, extend equipment service life, and shift from passive maintenance to active maintenance.
At present, Donghua AI customer service supports the implementation of multilingual text conversations, voice calls, and digital person calls on mobile devices, with comprehensive coverage of PC scenarios.
Donghua AI customer service has now achieved deep linkage with the iSee4.0 platform. Users can query workshop production data carried by iSee4.0 with one click through natural language dialogue, without the need to operate complex terminals. With just questions, they can grasp equipment status and production dynamics in real time, greatly improving management efficiency.
2、 Core Focus
AI intelligent customer service with 24/7 technical support
ISee4.0 makes device data visible, while Donghua AI customer service makes these data truly effective. Centered around the full cycle needs of customers, Donghua AI customer service integrates multiple core competencies;
1Pre sales - evidence-based decision-making
One stop recommendation for selection, case studies, and solutions
Comparison of machine parameters, inquiry of industry production cases, recommendation of customized sales plans, and evidence-based procurement decisions.
2After sales - No overnight for malfunctions
Full element retrieval of outbound archives
Drawings, bill of materials, warranty expiration date can be obtained by simply entering the machine number, without the need to search through files or call back.
Fault diagnosis and maintenance guidance
Photo upload with second level recognitioncontrollerImmediate push of fault handling suggestions and proactive reminders for maintenance tasks in response to server alarm codes.
3Ask and check anytime
Full process traceability of quality data
Covering the entire process of initial inspection and patrol, automatic recording of defective product inspection and handling, with known data sources and traceable destinations.
Full process traceability of business contract progress
From placing the order to delivery, every node can be checked at any time.
Multi language and omni channel 7 × 24 response
Three interaction methods: text, voice, and digital human, seamless switching between multiple mainstream languages, providing equal service to global customers.
3、 Practical verification
Truly transformed into workshop productivity
The value of all technological innovations must ultimately be tested on real production lines. The combination of iSee4.0 and Donghua AI customer service has led to a significant increase in equipment management efficiency and a sharp decrease in personnel training costs. The following practical data and real evaluations from frontline customers are the most powerful evidence of the value of this system's implementation;
Jiamei Plastic:
After connecting to the system, the technical supervisor can remotely monitor the equipment status through a mobile phone outside the 100000 level clean room. Feedback from the maintenance team leader: Previously, if there was a problem in the middle of the night, you had to wait for the engineer to call back. Now, you can get an answer in 10 seconds, which is equivalent to having dedicated technical support for each machine.
Datong Plastic Products:
Paper work has decreased by 72%, product defects have decreased by 14%, and the on-time completion rate of production tasks has increased by over 12%. The production supervisor stated that the training cycle for new employees has been shortened from one month to one week, and when encountering problems that are not understood, they can directly ask the system, which is much faster than flipping through instructions.
From buying equipment to buying productivity, from waiting for people to repair to system assisted maintenance, Donghua Machinery has redefined the value boundary of injection molding machines through iSee4.0 and AI customer service.
Chinaplas 2026， The exhibition booth is built with iSee4.0 as the core to create an intelligent display scene. It is directly connected to the Wuxi factory's open day equipment on site, and the remote production status is fully visible. The system's real-life demonstration accurately identifies process deviations, and the Donghua AI customer service experience area supports on-site simulation of faults and natural interactive inquiries, completing fault diagnosis in seconds and intuitively experiencing the efficiency and convenience of intelligent operation and maintenance.
